We are committed to providing you with the highest-quality essential oils and natural wellness products, and we understand that sometimes a product may not meet expectations. Your satisfaction is our priority, and we strive to make every part of your experience — from browsing to unboxing — smooth, transparent, and enjoyable. If for any reason you are not completely satisfied with your purchase, you may request a return or refund within 14 days of receiving your parcel. Please ensure that any item you wish to return is unused, unopened, and in its original packaging, including all labels, seals, and any accompanying materials. Items that show signs of use, damage, or tampering may not be eligible for a full refund. Once your returned item is received and inspected by our team, we will issue a refund to your original payment method. In some cases, partial refunds may be applied if the product is not returned in original condition. Shipping costs are not refundable unless the return is due to an error on our part, such as shipping the wrong item, receiving a product that was damaged in transit, or receiving a product that does not meet the description provided. Please be advised that due to the personal and sensitive nature of essential oils and skincare products, we are unable to accept returns on items that have been opened, used, or altered in any way. For this reason, we encourage all customers to carefully review product descriptions, ingredients, and usage guidelines before placing an order. We take product safety and hygiene very seriously and reserve the right to refuse returns that do not comply with our policy. We proudly offer worldwide shipping and are committed to making our products accessible no matter where you are. All international orders are carefully packed to minimize the risk of damage and include tracking where possible. In the event that a parcel is lost, delayed, or arrives in an unsatisfactory condition, we will work closely with you to investigate the issue and offer a fair and timely resolution. Our team is always dedicated to ensuring every customer feels supported and respected, and we continuously improve our service based on your feedback. By placing an order on our website, you confirm that you have read and agree to our refund and returns policy, and that you understand the conditions under which refunds or returns may be granted. We value your trust and appreciate the opportunity to be part of your self-care routine.